Return Policy
90-Day Return Policy
At Autoimmune Institute US, we're committed to making sure you love your experience with us. If something's not right, you have 90 days from the date of delivery to request a return. This applies whether the item arrived damaged, defective, or you're simply not satisfied. To get started, contact us at info@autoimmuneinstitute.com and our team will guide you through the next steps.
Return Eligibility
To qualify for a return:
- The item must be unused, in the same condition you received it, with tags, and in the original packaging
- A receipt or proof of purchase is required
- Returns without prior approval or missing packaging may not be accepted
Refund and Credit Process
Once your return is received and inspected, we'll notify you of the outcome. If approved, your refund will be processed within 10 business days. Refunds are typically issued as credit you can use toward a future purchase. In some cases, it may be returned to your original payment method. Please keep in mind it can take additional time for your bank or credit card provider to post the funds.
If more than 15 business days have passed since your return was approved and you haven't received a confirmation, reach out to us at info@autoimmuneinstitute.com.
Important Guidelines
- Damaged or Defective Orders: Report any issues within 7 days of delivery. We'll provide instructions for returning the item and arrange a refund or replacement.
- Change of Mind: The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, do not like the item, or they no longer want the item.
- Return Shipping: Customers are responsible for return shipping costs.
- Delivery Issues: Refunds cannot be offered if your package does not arrive due to issues within your control, such as an incorrect address.
- Inspection Requirements: Returns that arrive without their original packaging or do not pass inspection may be declined.